The British Embassy is committed to providing the best possible service and believes that handling complaints is an important part of our service. We also welcome any comments that you may wish to make about our operation. We are committed to:

• listening to our users’ views
• learning from our mistakes
• continually improving our service.

You can hand over your written complaint at the following address:

British Embassy
PO Box 106
Lazimpat
Kathmandu
Nepal

You can also send us your complaints through email:
BEKathmandu@fco.gov.uk